13333's Privacy Policy
— Our Commitment to Protecting Your Information

1. Introduction

13333 (https://13333.win) takes your privacy seriously. This Privacy Policy ("Policy") explains what personal information we collect, why we collect it, how we use it, and how we keep it secure.

By using our platform, you consent to this Privacy Policy. This policy is part of our Terms and Conditions and Responsible Gaming Policyto be read alongside. If you disagree with any part of this policy, please do not use our platform.

13333 is built on the trust of millions of users across Bangladesh. We believe transparency and privacy protection are the foundation of a successful gaming platform, and we are committed to safeguarding your data at every step.

2. What Information We Collect

2.1 Registration Information

When you open an account with 13333, we collect the following information:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential Address & Country
• Preferred Currency & Language

2.2 Identity Verification Information (KYC)

For withdrawals or security purposes, we may collect a copy of your ID (national ID card or passport), a selfie photo, and proof of address (utility bill or bank statement).

2.3 Financial Information

Payment method details used for deposits and withdrawals (such as mobile banking numbers) are collected. Full bank account or card numbers are never stored on our servers.

2.4 Usage Information

We automatically collect: IP address, browser type, device information, operating system, page visit history, gaming history, and session duration.

Data Type	Reason for Collection	Mandatory?
Name & Contact	Account management	Yes
Date of birth	Age Verification (18+)	Yes
Identity Documents (KYC)	Financial transaction verification	Yes for withdrawals
Payment Information	Deposits and withdrawals	Yes
IP & device	Security & Fraud Prevention	Automatic
Gaming history	Responsible Gaming Monitoring	Automatic

3. How We Collect Information

13333 collects information in the following ways:

• Directly from you: During registration, KYC verification, customer support interactions, and payment processing.
• Automatically: Through cookies, log files, web beacons, and pixel tracking when you use the platform.
• From Third Parties: From payment processors, identity verification services, and fraud prevention services.

4. Purpose of Data Use

We use your information for the following purposes:

• Account creation, management, and security
• Processing deposits and withdrawals
• To prevent fraud, money laundering, and unauthorized access
• To comply with legal and regulatory obligations
• Providing customer support and technical assistance
• Improving platform services and delivering a personalized experience
• Responsible Gaming Contact
• Informing you about relevant promotions and offers (you can opt out at any time)

5. Cookie Policy

13333 uses cookies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: For maintaining login sessions and security — these cannot be disabled.
• Functional cookies: To remember your language and preferences.
• Analytics Cookies: To understand site usage (Google Analytics).
• Marketing Cookies: To show you relevant advertisements — you can turn this off.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

6. Data Sharing

13333 shares your personal information with third parties only in the following circumstances:

• Payment Processors: To process transactions (bKash, Nagad, Rocket, etc.).
• Identity Verification Services: To complete the KYC process.
• Legal authorities: To comply with a court order or legal obligation.
• Fraud prevention services: To detect fraudulent or illegal activity.
• Technology Partners: For platform operations only (essential data only).

All these third parties are bound by strict confidentiality agreements with us and may use your information only for the specified purpose.

7. Data Retention Period

We retain your personal information for as long as necessary. In general:

• Active account data: retained for the duration the account remains active.
• After account closure: 5 years (due to legal obligations).
• Financial transaction records: 7 years (in accordance with anti-money laundering laws).
• Customer service communications: 3 years.
• Cookie data: up to 1 year.

After the defined retention period, data is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal data. To exercise any of these rights, please contact our support team.

9. Children's Privacy

13333's services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If a parent or guardian believes their child's data has been collected by mistake, please contact us immediately and we will delete it without delay.

10. Policy Changes

13333 may update this Privacy Policy at any time. For significant changes, we will notify you by email or via a notice on the platform. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

11. Contact

For any privacy-related questions or requests, please contact our Data Protection team: